Stockwatch Help

Try clearing your browser's disk cache. To clear your disk cache try one of these:

• For IE 5 and higher, use menu Tools/Internet Options/General and click the button "Delete Files".

If you have a different browser there is probably a way to perform a similar disk cache-clearing function. Make sure the date and time on your PC is set correctly. If set incorrectly, this can cause cookies to time out when they shouldn't. Also, your browser must have "cookies enabled". See next question and answer regarding "No Cookie" errors.

For some reason, the cookies which our Web server sends to your browser when you log in are not being returned when you hit subsequent pages on our site. We use these cookies to identify your session and you cannot use the Website without them. We're assuming you're already using a cookie-compatible browser. To deal with the error messages, here are some things you can do:

• In IE 5, go to Tools/Internet Options/Security/Custom Level and click on "enable cookies".

A cookie is basically an identifier that determines your access to a site. When you first log in with your User ID and Password, the Web server sends a string of characters to your browser. When you next visit that server, requesting a page, your browser returns the same cookie to the server that originated it. A cookie set by a particular Web site (such as ours) can ONLY be accessed by the Web site from which it originated.

The operation of our website requires the use of "cookies". For example, cookies allow the Web site to provide access levels to each user commensurate with their paid subscription. A cookie is simply a character string we send to your browser when you log in, which it sends back every time you hit a page on our server. There is no security concern, and it provides no information about you. We use this mechanism to track your session activity in our database, for authentication and accounting purposes.

Many Web sites which track user sessions use cookies - for instance, online shopping sites may use cookies to track the contents of your "shopping cart" from one Web hit to the next. Cookies have traditionally prompted concerns about privacy invasion and "hidden" tracking of Web user's activities, but generally can be considered as harmless. A cookie is nothing more than a string of characters which are sent from a Web server to your Web browser. When you re-visit the same Web server, your browser sends the cookies back so that the server may "recognize" you. A cookie set by a particular Web site can ONLY be accessed by THAT Web site. It is impossible for any other Web site to access, or even be aware of the existence of, a cookie originated by another Web site. Thus, it is IMPOSSIBLE for any Web site to have any knowledge of your activity on ANY OTHER Web site.

When a cookie is returned to a Web site which set it, the information returned is EXACTLY what was set in the first place. No OTHER information can ever be accessed this way, including any personal details of yours such as name, email address, credit information, or the contents of files on your hard disk.

Stockwatch has a secure server (2048-bit Secure Socket Layer - SSL) which meets or exceeds accepted industry standards for data security. Stockwatch is NOT inherently a high-risk Web site anyway, but providing our clients with this level of protection gives them an extra degree of assurance. Your credit card information is transferred only once at the time you enter it and in as secure an environment as anywhere on the World Wide Web.

The intraday charts use your computer's local date/time settings to determine what the current day is so you should make sure that this date/time is accurate.

The most likely reason for this is low resources on your computer. Restarting your computer should flush out any memory leaks.

By default, Internet Explorer does not include background images and colors on printed pages. To enable printed background colors and images, follow the instructions below:

1. Select the Tools, Internet Options menu in IE 5.x or 6.x or the View, Internet Options in IE 4.x
2. Click on the Advanced tab
3. Scroll down the list of options until you find the Printing section
4. Click on the Print background colors and images checkbox so that it is checked

The old web site will continue to operate for the foreseeable future.

Some pages on the Stockwatch website may be used to login, if you add the parameters id and pw to the URL (along with any other required parameters). Here are some examples. Replace "yourid" with your login ID and "yourpassword" with your password. Then save as a bookmark.
NOTE: This is highly insecure, as your ID and password are stored and transmitted in plain text.

These pages may be used as an automatic login bookmark:
https://www.stockwatch.com, https://www.stockwatch.com/Portfolio/View, https://www.stockwatch.com/Quote/StreamingLaunch.aspx, https://www.stockwatch.com/Old/P, https://www.stockwatch.com/Old/Menu, https://www.stockwatch.com/Old/Login

To login directly to the homepage:
https://www.stockwatch.com?id=yourid&pw=yourpassword
Portfolio 3 summary:
https://www.stockwatch.com/Portfolio/View?id=yourid&pw=yourpassword&pf=3
Launch the Ticker with portfolio 7:
https://www.stockwatch.com/Quote/StreamingLaunch.aspx?id=yourid&pw=yourpassword&appletname=ticker&action=go&pfid=7
Launch the Daytrader Workstation:
https://www.stockwatch.com/Quote/StreamingLaunch.aspx?id=yourid&pw=yourpassword&appletname=dtw&action=go
Old site portfolio view:
https://www.stockwatch.com/Old/P?id=yourid&pw=yourpassword&pf=1
Old site Main Menu:
https://www.stockwatch.com/Old/Login?id=yourid&pw=yourpassword&startat=menu

To subscribe to Market Depth, you must already have subscribed to UNLIMITED REALTIME for that exchange. This requires a Daytrader subscription as well as the realtime procedures for that exchange.

If you are not already at the Daytrader level, you can upgrade yourself to the Daytrader subscription on the Options page. Then you must subscribe to unlimited realtime for the exchanges you want. All the required procedures are described there - some exchanges allow you to agree to the contract online, and others require you to send a signed contract to us.

THEN, you can sign up for market depth. Again, some exchanges allow you to agree to the contract online, and others require you to send a signed contract to us.

To subscribe to Market Depth options, click "Your Account" at the top of the page, then click "Subscription Options".

This is the number of shares (in thousands) available for buying or selling at the indicated bid/ask prices.

News is disseminated to our online customers as it is entered into our database. This can happen anytime between 3 a.m. and 10 p.m. Pacific time. If you subscribe to bulletins by email, your bulletins should arrive at your mail server within minutes of data entry. Note that Internet mail, while extremely reliable almost all of the time, cannot be guaranteed.

Stockwatch provides its news to several professional quote systems. You have access to this news, via email or on the Web site, at the same time they do!

All news dates and times are displayed in your preferred time zone, which you can adjust. Click "Your Account" then "User Information" to set your time zone. All quote trade times are local to the exchange, which is Eastern time for all North American quotes. You cannot adjust quote times.

All quotes are in the currency native to the exchange. Canadian quotes are in Canadian dollars, unless the symbol ends in ".U", in which case it trades in US dollars.

We transfer the day's closing quotes by 1:20 PM Pacific time. They show at that time in the database and on the charts. The daily email summaries are sent right after that.

At Stockwatch we offer investment information as opposed to investment advice.

Make sure that the "S" box is checked for that stock in the Edit Portfolio page. Then click on the Submit button to save those changes.

If you've done this and are not receiving emails for any of your portfolio stocks, then:

Stockwatch, like all news services, uses a particular style. (Note, there is a difference between news services and word fee services.) All our information is edited to conform with that style. This may account for the discrepancies to which you refer.

Stockwatch routinely adds its own pithy, 55-character filing headlines to news releases, leaving out the spin, jargon, euphemisms, buzzwords and political correctness often found in company headlines. Stockwatch's headlines are Stockwatch's take on the news. Of course, the company's own headline remains sacrosanct, appearing verbatim, without length restriction, in large, striking capital letters, immediately above the company's news release.

No, the Stockwatch news releases and bulletins sent out by email are sent out under an email account designated for outgoing messages only. If you reply to one of these emails, the email will be sent to newsout@stockwatch.com and will not be read.

If you're reading this, you're likely on-line and can easily sign up for a Trial subscription in just a few seconds. Your new account password will be emailed to you, which you can begin using immediately. The Trial subscription behaves like the Starter option.

Note: Trial subscriptions expire within a month regardless of usage.

If your trial has expired, you can still login. You will be directed to a page where you can enter a credit card number, at which time your subscription will begin at the Starter level.
We accept Visa, MasterCard and American Express.
There is no need to call our office for this - we cannot accept a credit card number over the phone.

Your subscription remains active until you cancel it. Subscriptions are billed monthly, after the month is over. You will be charged for each month, whether you login or not. If you plan to be away for a period of time, you can cancel and then resume later at any time.

You can login to your cancelled subscription with your ID and password. You will be directed to a page where you can enter your credit card number. When you have done this, your subscription is immediately resumed and you can begin using the site.

Not really. Our website runs on a secure server with security similar to any other e-commerce site such as Amazon.

That's perfectly O.K. We can take a cash advance for six months' subscription fees. When we receive your cheque we will credit your account. Call the office at 604.687.1500 or 800.268.NEWS to arrange this.
Note there will be no refund of your remaining cash balance if you wish to cancel within the six months.

The most common cause is that your browser is retrieving this data from its cache. You can confirm this by noting the time in the red bar at the upper right - it should be current. To correct you can either:

• make sure you clear your cache
• right clicking and open in a new window to force update on the browser