New case study reveals how the mutual bank drove a 61% increase in digital banking logins, achieved a 63X return on investment from data-driven marketing, and prevented $650,000 in fraud losses with Alkami.
PLANO, Texas, Sept. 29, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today highlighted the success of its partnership with Gate City Bank, a Fargo, North Dakota-based mutual bank, which is connecting account opening, digital banking, and data and marketing with the Alkami Digital Sales & Service Platform.
By bringing together the capabilities needed to acquire, engage, and grow account holder relationships, Gate City Bank has streamlined the account holder journey from origination and onboarding through digital banking into one connected experience designed to accelerate data-driven growth, compound relationship value, and deepen account holder engagement.
Gate City Bank's journey with Alkami began with a digital banking transformation. After evaluating more than 35 providers, the bank selected Alkami's Digital Banking Platform to modernize its digital experience and establish a foundation for long-term growth. Building on its successful implementation, Gate City Bank expanded its investment to include Alkami Data & Marketingand MANTL Onboarding & Account Opening, completing Alkami's Digital Sales & Service Platform.
"My team would go through a digital banking conversion again in a heartbeat if it meant we would be where we are today with the Alkami Digital Sales & Service Platform," said Jessica Ebeling, executive vice president, chief digital and payment officer at Gate City Bank. "We needed a true partner who could challenge us respectfully, bring digital best practices to the table, and help us build a platform for where we are going next. Alkami has helped our teams move from managing limitations to creating possibilities."
Since going live with the comprehensive Alkami Digital Sales & Service Platform, Gate City Bank has:
- Accelerated data-driven growth: Launched more than 60 targeted campaigns, influencing a face value of more than 29,000 customers, generating more than $541 million in cross-sell opportunities, and achieving a 63X average return on investment with Alkami's Data & Marketing Solution.
- Modernized the digital banking experience: Increased average monthly digital banking logins by 61% compared to its previous platform, grew digital banking users by approximately 20%, and achieved a 4.9 app store rating.
- Strengthened fraud prevention: Leveraged Alkami's partner ecosystem to proactively identify suspicious behavior with BioCatch, achieving a 97% account takeover capture rate while deterring approximately $650,000 in fraud losses over the past six months.
- Expanded commercial banking capabilities: Increased treasury ACH origination customers by 47.7% without adding full-time employees.
- Enhanced digital account opening: Launched MANTL Retail Account Opening in March 2026, reducing average online retail account opening time to just 4.65 minutes while providing employees greater visibility into the application process.
"Gate City Bank demonstrates what is possible when a financial institution moves beyond point solutions to a unified digital sales and service platform," said Benjamin Conant, chief product officer at Alkami. "By connecting account opening, digital banking, and data and marketing with Alkami, Gate City Bank is creating a continuous account holder journey that helps the bank acquire relationships more efficiently, engage account holders more intelligently, and grow lifetime value through every interaction. That's the future of digital banking, and it's exactly what the Alkami Digital Sales & Service Platform was built to deliver."
To explore the Gate City Bank case study for more details, visit here.
To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.
About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing--each solution can stand alone, but together they deliver more--to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
About Gate City Bank
A $4 billion mutual bank founded in 1923, Gate City Bank is the region's leading financial institution and the No. 1 mortgage lender in North Dakota. For more than 100 years, the bank has created a better way of life for customers, communities and team members, and today it employs more than 770 people at 45 locations in 23 communities across North Dakota and central Minnesota. Committed to its communities, Gate City Bank has donated $49.7 million in philanthropic giving and nearly 370,000 volunteer hours since 2003, including $4.5 million and more than 31,000 volunteer hours in 2025 alone. The bank also invests in community success through long-term financial commitments to organizations such as YWCA Cass Clay and North Dakota State University, including Aldevron Tower, and by donating more than $500,000 to local schools through the My School Spirit debit card program. Gate City Bank has received a five-star rating from BauerFinancial every year since 1996 and has been named one of Prairie Business magazine's "50 Best Places to Work" 12 years in a row. Member FDIC. Equal Housing Lender.
Media Relations Contacts
Vested
alkami@fullyvested.com
Marla Pieton
marla.pieton@alkami.com
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SOURCE Alkami Technology, Inc.
