The Globe and Mail reports in its Friday edition that Quebec's Superior Court has certified a class action against Air Canada, which claims that cancellations it attributed to safety were actually caused by staffing shortages under the airline's control. The Globe's Mariya Postelnyak writes that Canada's Air Passenger Protection Rules require airlines to compensate passengers when flight cancellations or significant delays are within the airline's control and not required for safety. The class action alleges that Air Canada systematically mischaracterized the real reasons for disruptions between December, 2019, and August, 2022, to avoid paying compensation. What this means is that Canadians now have a vehicle that will allow consumers to dispute "these generic, nondescript reasons outside the Canadian Transportation Agency or small claims court," said Saro Turner, a partner at Slater Vecchio LLP, the law firm acting for the class. Air Canada issued a statement denying wrongdoing. At the heart of the class action certified Tuesday is an internal Air Canada memo that instructed staff to classify all crew-related issues in a given period -- including pilot shortages, illness or lack of standby staff -- as safety matters.
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