Mr. Joe Rosengarten reports

DOCEBO EXPANDS WORKFORCE READINESS PLATFORM WITH LAUNCH OF KNOWLEDGE AND AGENTS

Docebo Inc. has launched Docebo Knowledge and Docebo Agents.

The launch delivers on the vision Docebo set out at its Inspire conference earlier this year: one AI platform where learning, skills intelligence and organizational knowledge work together, empowered by agents, to keep employees, customers and partners ready as work changes. With Knowledge and Agents now live, Docebo brings together people's skills, what they are learning and knowledge of how the business runs, and puts that context to work through agents that act across systems where the work happens. Now, work force readiness becomes something customers can build and prove continuously.

Docebo Knowledge

Docebo Knowledge turns scattered enterprise information into a trusted knowledge layer connected to learning. Now, learners can search across training content and connected systems across their tech stack without accessing each separately or paying for a dedicated enterprise search tool. Docebo Knowledge indexes content from Docebo, including SCORM and xAPI packages, alongside approved sources such as SharePoint, Confluence, Google Drive and Slack. People get direct, source-grounded answers, procedures, videos and source links in one experience, and then move from an answer to the course, certification, practice or workflow that follows. By connecting knowledge retrieval to formal learning and action, Docebo helps organizations put existing content to work, reduce time spent searching and build capability in the moment of need.

Knowledge inherits the permissions set in each connected source system, so learners and their agents only see content they are authorized to access.

Docebo Agents

AI agents are only as useful as the context behind them. Most can reach historical company data, but few know a user's learning history and skills gaps, or the organization's skills taxonomies. Docebo Agents are built to run on these skills and learning data, alongside trusted organizational knowledge.

Docebo Agents automate multistep workflows across Docebo and connected enterprise systems. They take on the workflows behind learning and upskilling, reducing administrative overhead and personalizing the learning experience. These agents include both curated, prebuilt agents and a no-code custom agent builder.

Four prebuilt agents are available at launch:

• Authoring agent turns source material, from an uploaded file or a connected source into structured courses in Docebo Creator with interactive elements and assessments;
• Tutor agent answers learner questions inside a course or learning plan using the course material and approved company knowledge, so learners do not have to stop and track down a trainer or colleague;
• Reinforcement agent keeps learning active after a course ends with personalized, spaced practice sessions that build on each learner's previous answers;
• Marketplace agent lets admins describe the content they need, compare options from third party providers side by side and import courses directly.

More prebuilt agents will be released in the coming months. For anything prebuilt agents do not cover, organizations can create custom agents by describing the goal, instructions and permitted actions, with no coding required. These agents are deeply connected to your learning system and learner profile, in ways third party agents cannot replicate.

"Every organization is about to run two work forces: its people and the agents working alongside them," said Alessio Artuffo, president and chief executive officer of Docebo. "Both need the same things to perform well: trusted knowledge and an accurate picture of skills. That is the foundation Docebo is now built on. Agents run through the platform, taking on the manual work that has held learning teams back for years. Every employee gets development shaped around their own skills and goals. Less time on administration. Less budget spent on work that doesn't move the business. More capability where it counts."

More than 50 customers across industries including transportation, retail, distribution and food service piloted Docebo Agents before launch. These customers are already seeing real results:

• A leading international electronics distributor used the marketplace agent to cut roughly five hours a month of manual content curation for each administrator.
• A global restaurant operator used the reinforcement agent to save store managers about 10 hours a month on training follow-up and the tutor agent to resolve 25 per cent of front line training questions without an administrator.
• A retail company that on-boards 2,500 new hires a year built its own custom on-boarding agent, which the company expects will give sales managers one to two hours back per new hire.

Built for enterprise control

As agents take on real work, leaders need to know what each one can do, what it can access and what it costs. Docebo Agents are built with that oversight from the start.

Admins decide which agents run, who can use them and which actions need human approval before they happen. Every action respects existing permissions and is logged, giving information technology, security and compliance teams a full audit trail. Artificial intelligence credit usage is visible and manageable, so organizations can expand their use of agents with costs they can predict.

Learning wherever work happens

Docebo is also continuing to extend learning beyond its own interface as part of its advancing headless platform strategy. Through Model Context Protocol, Docebo connects to the AI assistants and enterprise tools employees already use, including Microsoft Copilot, ChatGPT and Claude. Employees can find content, check their progress and enroll in courses without opening Docebo while admins can complete platform tasks like reporting, enrolments and more.

As more work starts inside AI assistants, Docebo is building the infrastructure to bring learning, skills and knowledge there too.

Docebo Knowledge and Docebo Agents are available now to all Learn customers.

About Docebo Inc.

Docebo is the AI platform for learning and upskilling. Learning, skills intelligence, knowledge and agents work as one connected system, continuously detecting gaps, closing them where people work and validating that capability actually changed. With Docebo's end-to-end readiness platform, organizations worldwide are equipped to deliver scaled, personalized learning and upskilling across all their audiences and use cases, driving growth and powering their business.

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