Mr. Mikel Richardson reports

ER2 IMPROVES ECOMMERCE FULFILLMENT NATIONWIDE WITH DESCARTES SOLUTION

ER2, an Arizona-based IT (information technology) asset management company, is using The Descartes Systems Group Inc.'s Descartes Sellercloud solution to enhance e-commerce fulfillment by unifying inventory management, warehouse operations and shipping across eight facilities on a single platform. The solution has helped ER2 improve picking speed by approximately 75 per cent, minimize cross-shipping errors and reduce shipping costs.

"As we expanded to eight warehouses to support growth across e-commerce, business-to-business (B2B) and third party logistics provider (3PL) channels, managing listings, inventory and shipping across three separate platforms created fulfilment delays, manual errors and limited operational visibility," said Ben Peters, director of innovation and client solutions at ER2. "With the Descartes solution, we have a single platform that's given us much greater consistency, accuracy and control over fulfilment across all locations, which has resulted in both enhanced customer service levels and cost savings. Just as importantly, it supports our mission to maximize the reuse of enterprise IT equipment by reducing shipping errors, unnecessary returns and excess transportation."

ER2 has realized the following benefits by using the Descartes Sellercloud solution:

• Bin-controlled inventory and bar code validation minimized monthly cross-shipments caused by manual picking errors and disconnected systems. Fewer fulfilment errors mean fewer returns, less reshipping and reduced transportation-related waste -- helping align operational efficiency with ER2's sustainability goals.
• Picking speed improved by 75 per cent with guided picking workflows and structured pick paths that reduced redundant travel and manual verification for warehouse teams, enabling ER2 to process more refurbished equipment efficiently and get redeployed assets back into productive use faster.
• Shipping costs decreased for approximately 40 per cent of the company's orders using intelligent routing logic to fulfill orders from the warehouse closest to the customer. In addition to lowering costs and accelerating delivery times to one to two days -- often earlier than marketplace estimates -- this approach reduces shipping distances and associated emissions.

Descartes Sellercloud is an inventory and order management platform that helps small and mid-market retailers, distributors and wholesalers with omnichannel e-commerce operations centralize the management of their catalogues, inventory, orders, purchasing, fulfilment and shipping. With more than 350 integrations to marketplaces (including Amazon, Walmart, Shopify, WooCommerce and TikTok), shopping carts, shipping partners, third party logistics providers, payment gateways and vendors, the solution provides a comprehensive e-commerce ecosystem that companies can easily leverage to expand operations as they grow.

"We're pleased our solution is helping ER2 streamline complex, multiwarehouse operations while improving customer service, enhancing cost-savings and supporting more sustainable fulfilment practices," said Mikel Richardson, general manager, e-commerce, at Descartes. "For sellers, centralized inventory visibility and intelligent routing can significantly reduce errors, lower fulfilment costs and support faster delivery expectations while also minimizing unnecessary transportation."

About The Descartes Systems Group Inc.

Descartes powers more responsive, efficient, secure and sustainable international and domestic supply chains by uniting logistics-intensive businesses on its global logistics network (GLN). Shippers, carriers and logistics service providers connect and collaborate on the GLN, leveraging technology, data and AI (artificial intelligence) to manage last-mile deliveries, domestic and international shipments, transportation rating and payment, global trade research, customs compliance, and a variety of regulatory processes.

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