The Globe and Mail reports in its Thursday edition that telco complaints continue to rise among all major carriers, according to an industry watchdog report. The Globe's Irene Galea writes that Rogers topped the list for most complaints, though Telus saw the greatest year-over-year increase, according to a report from the independent Commission for Complaints for Telecom-television Services. Over all, complaints were up 17 per cent between August of 2024 and 2025, with about half of complaints related to cellphone service. Billing issues made up the greatest proportion of complaints, with customers most frequently asking the CCTS to weigh in on concerns about incorrect monthly plan increases and missing credits or refunds. Complaints about billing issues related to rental equipment were up 982 per cent, in part because of Rogers's increase to customer TV set-top-box rental fees. Overall television service issues increased by 44 per cent. Meanwhile, customers complained more often this year about their provider not honouring the terms of their contracts. Breach-of-contract issues were up 121 per cent, spanning concerns such as missing features, unexpected fees or agreed-upon terms appearing to have changed mid-contract.