The Financial Post reports in its Thursday, Sept. 25, edition that being highly regulated has not stopped Canadian banks from embracing artificial intelligence for everything from improving products and services to reimagining the way employees work. The Post's Jane Switzer writes that last year, Canadian Imperial Bank of Commerce launched a custom-built generative AI tool that helps employees automate tasks, summarize documents, draft e-mails and generate follow-up materials after meetings.
CIBC's AI platform has been especially useful for bridging the communication gap between workers in various departments who speak different "languages," said Sharon Steele, a senior AI product leader at the bank. Forty-thousand employees have finished training and received access to the tool, which averages 9,000 daily users. Jeremy Gutsche, chief executive officer of trend intelligence platform Trend Hunter, says humans are capable of more than we think -- and that artificial intelligence can help multiply the things we are best at.
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