The Globe and Mail reports in its Saturday edition that cellphone and Internet companies must provide customers the option to modify or cancel their subscription services on-line, without requiring them to interact with a live customer representative, the CRTC has directed. The Globe's Irene Galea writes that companies have until April, 2027, to ensure customers can modify -- including upgrading or downgrading -- or cancel their plans through a self-service mechanism, such as an app, a website or by e-mail, the CRTC said in a regulatory document released Thursday. The directive falls under the CRTC's broader objective of increasing competition by reducing barriers to switching service providers. It also follows changes to the Telecommunications Act that came into force last October. The self-service requirement will apply to all service providers. Changes made by customers must be effective immediately, and service providers will be required to provide written confirmation for any self-service action customers take. Earlier this year, the CRTC ordered companies to stop charging fees that prevent customers from switching to another Internet or cellphone plan. These fees can cost consumers as much as $80.