The Globe and Mail reports in its Tuesday edition that when Kathleen Leach, an independent pharmacist in Hamilton, was invited to participate in a pilot for PrescribeIT in 2019, she had high hopes that the federally funded e-prescribing tool would help axe the fax in Canadian health care. The Globe's Kelly Grant and Chris Hannay write that Ms. Leach found that the PrescribeIT interface in her pharmacy software would not sync with doctors' electronic records if a patient's name was not exactly the same on both ends. What's more, doctors could, and did, turn off their side of the two-way messaging system embedded in PrescribeIT, meaning she couldn't double-check against the original prescription, the way she could with a fax. Ms. Leach's experience is one example that helps explain why PrescribeIT failed, despite Canada Health Infoway, a federally funded non-profit, spending $298-million over a decade to give doctors and pharmacists something both groups said they wanted: a secure way of sending prescriptions over the internet. Telus Health, the company that received about a third of that funding -- $98-million -- to build and maintain PrescribeIT, says it constructed a "world-class highway" for prescription traffic.