The Globe and Mail reports in its Saturday, Aug. 31, edition that earlier this month, TD Direct Investing made a move that may help it maintain its top position in the annual Globe digital brokerage ranking. The Globe's Rob Carrick writes that by introducing fractional share trading, TD is showing that it is continuing to improve its services rather than relying solely on past success. However, TD has encountered some recent issues, serving as a reminder that even top-notch trading platforms are not immune to glitches. Some clients had not received the money they expected from a promotion where TD Direct Investing clients who transferred assets were eligible for a cash payment. The offer ended on March 1, but as of midsummer, some clients had not received their payments. TD stated that a technical issue caused a delay in clients receiving their payments. However, it says all eligible clients have now received their transfer rewards. Another technical problem occurred recently when at least one TD client was charged a fee for paper statements, even though he was signed up to receive electronic documents. TD said a system error resulted in "a handful" of clients being inadvertently charged a paper statement fee.