Dr. Essam Hamza reports

ROCKET DOCTOR'S VIRTUALLY-ENABLED EMERGENCY DEPARTMENT DIVERSION PROGRAM REDUCES STRAIN ON OVERWHELMED HOSPITALS

Treatment.com AI Inc. and its wholly owned digital health platform and marketplace, Rocket Doctor, are providing a scalable response to Canada's emergency department crisis with a data-backed diversion program. The program uses smart triage, provider infrastructure and artificial-intelligence-enabled care to safely keep appropriate patients with low-acuity health care concerns out of overcrowded hospitals, while getting them the comprehensive outpatient care that they need faster.

Across Canada, hospitals are facing unprecedented strain. Since 2019, emergency departments have experienced more than 1.14 million hours of closure, the equivalent of 47,500 lost days of emergency care. Ontario and Alberta have been hit especially hard, with rural emergency room closures and care disruptions becoming a regular occurrence. This reality has left communities with few options and patients in critical need of safe, timely alternatives. British Columbia is equally seeing regular ER closures throughout 2025, causing challenges for patients, health care systems and especially rural communities.

While in many cases a virtual-only system is not a replacement for in-person emergency care, Rocket Doctor's ED diversion program is helping to support hospitals and patients to fill a void in accessible care. The platform enables hospital systems to allow patients to self-select to reroute themselves to clinically appropriate, outpatient consultations, leveraging customized intake forms, real-time triage and a flexible physician network, either from independent MDs on Rocket Doctor's platform, or the hospital's own staff.

At Georgian Bay General Hospital in Ontario, the results speak for themselves. Between June, 2022, and December, 2024, more than 3,065 patients have been managed through MDs on Rocket Doctor's platform, with 97 per cent of patients treated virtually and only 1 per cent redirected to the ER. Patients waited an average of just 20 minutes to connect with a physician. The estimated system savings totalled $1.4-million, based on an average $475 cost per diverted ER visit multiplied by the total number of patients seen. All visits were covered under OHIP, with no additional fees to patients.

In Alberta, Rocket Doctor has seen similar success across its broader platform, with over 12,000 patients seen in the past three months alone, entirely financed by provincial health insurance. More than 98 per cent of these visits were resolved without requiring in-person care, and less than 1 per cent were sent to the ER.

"We see so many patients in our rural, remote and even urban communities going to ED, often when they recognize that they could be seen outside the hospital," said Dr. William Cherniak, chief executive officer of Rocket Doctor. "There has been a lot of good content from the Canadian Association of Emergency Physicians to recognize that we need to support patients to access health care where they see most appropriate. We often see patients choose an ED with low-acuity issues simply because of a lack of access to family doctors or other accessible outpatient choices."

By leveraging smart triage and other digital tools, Rocket Doctor's ED diversion program and broader platform pair patients with the right physician based on their needs, empowering physicians to order labs and imaging, make specialist referrals, or escalate care to in-person options when clinically necessary (although rare). Patients can also rebook with the same physician to ensure continuity of care, improving outcomes and reducing unnecessary visits.

"We are filling that gap by empowering physicians in a team-based cloud-enabled model of care with technological support to work at the top of their licence within their clinical competencies digitally." said Dr. Cherniak. "We're building a system that gives patients a smarter entry point and gives physicians the tools to work independently, safely and efficiently."

As staffing shortages and rural hospital disruptions continue to affect patients across Canada, Rocket Doctor and Treatment.com AI are offering hospitals and provincial systems a deployable, proven solution -- one that reduces backlog, lowers system strain and drives meaningful outcomes at scale.

About Treatment.com AI Inc.

Treatment.com AI is a company utilizing artificial intelligence and best clinical practices to positively improve the health care sector and impact current inefficiencies and challenges. With the input of hundreds of health care professionals globally, Treatment.com AI has built a comprehensive, personalized health care AI engine -- the global library of medicine. With more than 10,000 expert medical reviews, the GLM delivers tested clinical information and support to all health care professionals as well as providing recommended tests (physical and lab), imaging and billing codes. The GLM helps health care professionals (doctors, nurses or pharmacists) reduce their administrative burden, creates more time for needed face-to-face patient appointments and enables greater consistency in quality of patient support. Treatment.com AI's GLM platform, through supporting health care professionals, allows for the inclusion of disenfranchised communities.

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