Ms. Sherilyn King reports

YELLOW PAGES LAUNCHES AI RECEPTIONIST TO HELP CANADIAN BUSINESSES TURN MORE INQUIRIES INTO OPPORTUNITIES

Yellow Pages Ltd. has launched AI receptionist, a new artificial-intelligence-powered solution designed to help Canadian businesses respond to customers, capture opportunities and stay connected around the clock.

Every inquiry is an opportunity

For many business owners, every phone call, message or on-line inquiry can represent a potential new customer. However, responding immediately is not always possible when teams are serving customers, working on site or operating outside of regular business hours.

An always-on extension of the business

Yellow Pages AI receptionist is designed to bridge that gap by serving as an always-on extension of the business. Powered by artificial intelligence, it can engage customers by phone, text and on-line chat; answer common questions; capture lead information; and help manage appointment requests.

By handling these interactions, AI receptionist helps businesses remain responsive even when owners or employees cannot answer personally.

"Business owners wear many hats, and being available to every potential customer at every moment simply isn't realistic," said Sherilyn King, president and chief executive officer of Yellow Pages. "AI receptionist is about helping Canadian businesses stay connected to their customers, ensuring they never miss an opportunity, and giving them more time to focus on serving customers and growing their business."

Key capabilities of Yellow Pages AI receptionist include:

• Answers every customer call, message and website inquiry 24-seven;
• Captures leads and supports appointment booking;
• Manages conversations across phone, Web chat, social media, e-mail and messaging apps;
• Provides a branded, customizable AI receptionist experience;
• Recovers missed opportunities through automated follow-up texts;
• Delivers real-time notifications and reporting to help businesses stay connected and responsive on inquiries that require follow-up.

The launch reflects the continued evolution of Yellow Pages' digital marketing solutions as artificial intelligence transforms how consumers discover, evaluate and engage with local businesses.

For more than a century, Yellow Pages has helped Canadian businesses connect with customers. As those connections have evolved from directories to websites, search, social media and now AI-powered experiences, the company continues to adapt its solutions to help businesses remain visible, responsive and competitive.

"AI is changing both how consumers find businesses and how businesses interact with their customers," added Ms. King. "Our role remains the same: helping Canadian businesses navigate that change and giving them practical solutions that support their growth."

Yellow Pages AI receptionist is available to Canadian businesses.

About Yellow Pages Ltd.

Yellow Pages is a Canadian digital media and marketing company that creates opportunities for buyers and sellers to interact and transact in the local economy. Yellow Pages holds some of Canada's leading local on-line properties including YP, Canada411 and 411. The company also holds the YP, Canada411 and 411 mobile applications and Yellow Pages print directories.