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Globe says OSC, CIRO examine sales pressures at banks

2025-07-09 08:08 ET - In the News

See In the News (C-*OSC) Ontario Securities Commission

The Globe and Mail reports in its Wednesday edition that a regulatory review of the sales practices at Canada's Big Five banks found that mutual fund advisers face a high degree of pressure to meet sales targets, which can lead to products or services being offered that are not in the clients' best interests. The Globe's Clare O'Hara writes that in a joint statement on Wednesday, the Ontario Securities Commission and the Canadian Investment Regulatory Organization said that while there were some "positive perceptions" in their examination of the sales culture at Canadian banks, they did identify several areas of concern. The survey focused on sales pressures, the range of products available for customers, advisers' knowledge of products and services, and compensation models used by the banks. The OSC and CIRO found that 24 per cent of individuals who sell mutual funds said clients "have been recommended products or services that are not in their interests" at least "sometimes," while 33 per cent reported that clients "have been provided with incorrect information about products and services being recommended to them." The OSC found that "sales pressures and incentivization may be driving concerning behaviours."

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