An industry-staple survey of 3,000 shippers recognized Roadrunner as #1 nationwide in Value, Information Technology, and Operations
CHICAGO, Oct. 9, 2025 /PRNewswire/ -- Roadrunner (PINK: RRTS), the greatest comeback story in transportation history™, today announced it has been ranked #2 nationally in the 42nd annual Quest for Quality Awards, the logistics industry's most respected benchmark for customer satisfaction. The recognition, awarded by Logistics Management magazine, underscores Roadrunner's reputation as one of the most reliable and most customer-centric less-than-truckload (LTL) carriers in North America and marks another milestone in its dramatic rise to excellence.
Logistics Management's (LM) Annual Quest for Quality Awards are determined through a six-month, invitation-only survey conducted by the Peerless Research Group, and based on feedback from more than 3,000 qualified shippers. Unlike popularity polls, the survey evaluates carriers on the factors most critical to customers, including on-time performance, value, technology, customer service, and operations. LM's Quest for Quality Awards are regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.
To determine the "best of the best," LM readers—logistics, transportation, and supply chain decision makers—rate carriers strictly on the basis of service quality.
One of the most notable elements about the Quest for Quality Awards is that shippers vote only in the categories of services they actually use; therefore, they select the carriers they believe have best delivered quality service in those specific niches.
Roadrunner distinguished itself by taking the #1 spot nationwide in three categories most important to shippers:
- Value – delivering unmatched performance for every dollar spent
- Information Technology – leading with smarter, faster, customer-centric tools
- Operations – setting a new benchmark for on-time performance, service quality, and operational excellence
"This is a historic moment for Roadrunner," said Tomasz Jamroz, President and Chief Operating Officer. "Our ranking shows that our relentless focus on operations, customer satisfaction, and building a high-performance culture truly works. We've earned our place among the nation's best not by chance but by design. Only one other LTL carrier has reached and exceeded the survey's benchmark score of 50, and Roadrunner now stands as the clear choice for all shippers seeking high-quality LTL service."
To support its vision of becoming the absolute best, Roadrunner introduced semi-annual employee appraisals, one of the most comprehensive evaluation systems in the industry, with employees measured against 16 criteria. The process ensures that top talent is identified in every department, rewarded, and empowered to drive results.
Tamara Clay, Senior Vice President, Legal and Head of Talent, emphasized Roadrunner's commitment to a results-oriented culture: "This year, we completed the most rigorous appraisal in company history, identifying top performers and rewarding them with salary increases of up to 40%—excluding incentive compensation. This underscores Roadrunner's commitment to investing in exceeding performance targets. Alongside talent acquisition, we've made strategic investments in new tools and automation to dramatically increase the efficiency and effectiveness of enterprise processes."
Earlier this year, Roadrunner was named a 2025 Best Large Place to Work by Built In Chicago, highlighting its strong organizational culture. Building on that foundation, the company is now focused on creating a culture of extreme performance and making Roadrunner the go-to destination for the best talent in the industry.
"As part of our transformation, we have been relentless in building a merit-, excellence-, and intelligence-driven organization. We are leveraging our tremendous success in attracting top performers from across diverse industries to create a truly best-in-class talent destination", added Jamroz.
This approach, anchored in continuous performance improvement and focused on Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), is positioning Roadrunner as the premier destination for top-tier talent pedigree in North American logistics, leveraging the power of its technology, the depth of its expertise, and the breadth of its Pan-American infrastructure.
"In 2025, we reduced our claims ratio to just 0.2%, a level publicly cited by peers as best-in-class. While this achievement represents one of the most dramatic operational turnarounds in LTL history, we're not stopping here. Our next target is 0.1%, and ultimately, we will become the first true zero-claims carrier in North America. Effectively, we're building a no-claims carrier — that is the new gold standard," concluded Jamroz.
About Roadrunner
Roadrunner Transportation Systems offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States. With nationwide presence, service into Canada and Mexico, and terminals across 40+ metro markets, the company's Smart Network™ is the preferred choice for shippers looking to move freight quickly and reliably. With Driver Teams executing Over-the-Road (OTR) moves and no freight moving on rail, their customers enjoy industry-leading transit times. The award-winning operations platform is fueled by AI and ML technology, assuring integrity of custodial controls of freight and real-time tracking and visibility. Direct routing eliminates the need for rehandles and freight handovers and hence reduces the risk of loss or damage.
More than 1,000 drivers leverage the Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. (PINK: RRTS)
To learn more about shipping with Roadrunner: https://www.roadrunnerLTL.com
Explore careers in sales, operations, and technology at Roadrunner: https://www.shiproadrunnerfreight.com/careers/work-with-us/
To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/
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