The Globe and Mail reports in its Wednesday, Aug. 5, edition that McDonald's replaced the head of its United States business after missing second quarter sales-growth expectations, citing execution lapses that affected efforts to attract low-income consumers. A Reuters dispatch to The Globe reports that Skye Anderson, a 26-year company veteran who has served as U.S. chief operating officer, to replace Joe Erlinger as president of McDonald's USA, effective immediately.
Chief executive officer Chris Kempczinski on an earnings call described Ms. Anderson as a "change agent" who could "unlock superior performance" in the U.S. Mr. Erlinger, who joined the company in 2002 and has been president of McDonald's USA since 2019, will stay on as an adviser.
Ms. Anderson will oversee about 14,000 restaurants in the U.S., the company's largest market, as she steers the rollout of McDonald's new turnaround strategy called "McDonald's NEXT."
Some on Wall Street read the leadership shake-up as a sign of impatience at the top. Citi analysts said the appointment signals management's dissatisfaction with recent performance. U.S. same-store sales grew 0.8 per cent in the quarter, below expectations.
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