The Globe and Mail reports in its Saturday, Nov. 15, edition that Unifor is accusing Onex's WestJet of relocating hundreds of call centre jobs based in Calgary to El Salvador as part of a broader business strategy to enhance offshoring in collaboration with Telus Digital. The Globe's Vanmala Subramaniam writes that Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that about 400 Calgary-based call centre jobs have been moved to Telus Digital agents in El Salvador since the tech company partnered with WestJet in October, 2024, on an outsourcing project. Unifor on Thursday said in a statement: "These positions were once filled by Canadian workers. Telus Digital continues hiring and training new classes of agents in El Salvador, while internal WestJet teams see their hours cut and positions frozen." In a statement, WestJet acknowledged it uses a "trusted third-party partner" to "maintain operational resiliency and reduce wait times during peak travel periods." The airline said there is no impact to contact centre employees. The union's claim of 400 jobs being shifted to El Salvador is based on vacated positions in Calgary not being refilled, rather than layoffs.