The Globe and Mail reports in its Thursday edition that Telus is the most complained-about telecommunications service provider in Canada so far this year. A Canadian Press dispatch to The Globe quotes a midyear report by the Commission for Complaints for Telecom-Television Services (CCTS) saying that it handled 11,909 total complaints from customers between Aug. 1, 2024, and Jan. 31, 2025. That is up almost 12 per cent from the same reporting period a year earlier. The increase was driven by customers' issues with their wireless service, which represented around half of all complaints submitted, followed by Internet issues, which accounted for just over one-quarter of total grievances. The watchdog said it is the first time since it was established in 2007 that Telus topped its complaints list. Rogers has held that undesirable title for two straight full-year reports after overtaking Bell Canada. Telus accounted for 19.7 per cent of all complaints accepted by the CCTS, followed by Rogers at 18.7 per cent and BCE's Bell Canada at 16.7 per cent. Complaints about Telus were up almost 63 per cent year-over-year, driven by issues around incorrect charges, breach of contract and regular price increases on monthly plans.