The Globe and Mail reports in its Saturday edition that Rogers has ended its contract with an external customer-service company, resulting in hundreds of job losses as the telco embraces digital tools. The Globe's Irene Galea writes that Rogers previously outsourced some of its customer service roles to Foundever, a company that provides call centres and other technical support, with about 150,000 employees globally. "We've been hearing from dozens of Foundever employees who say they're among roughly 900 people caught up in a major round of layoffs, reportedly sparked by Rogers pulling its contract and shifting to AI-powered chat support," said Toronto lawyer Lior Samfiru. He said it is a mix of both short- and long-serving staff who are now out of work. Another Toronto lawyer, Andrew Monkhouse, said his firm has also recently been contacted by Foundever employees. All of the employees working for Rogers through the company were based in Canada. Rogers said in a statement: "As customers increasingly use digital tools and self-services, we've made some changes to our vendor mix. Similar to other providers, we continue to serve our customers across the country using our internal team and third-party partners."