Mr. Charles Salameh reports

SANGOMA SIGNS 350-STORE RETAILER, GROWING ITS MANAGED SERVICES BUSINESS IN RETAIL

A specialty retailer operating 350 locations has selected Sangoma Technologies Corp.'s managed network and communications solutions to replace its incumbent cable and UCaaS (unified communications as a service) providers. The deal was brought in and led by a Sangoma channel partner.

The win reflects growing demand from multisite businesses for a single provider that is responsible for the full stack at every location. The retailer's previous set-up split circuits and firewalls with a national cable provider and voice with a separate UCaaS provider. When service issues came up, IT (information technology) and finance leadership had no one party accountable for fixing them.

Several sites, including headquarters, needed service right away. The retailer's IT leadership and its partner put Sangoma on the shortlist after seeing the team deliver at a previous company. Sangoma's ability to respond quickly to urgent deployment needs and manage network, security, power and voice under one roof made it the clear choice.

What the deal covers

The phased rollout covers every layer a store needs to stay open and reachable:

• Checkout and calls stay up during outages because Sangoma's managed network pairs broadband with managed 5G failover at every store. Cisco Meraki security and Wi-Fi give each location the same protection and wireless experience, with higher-capacity infrastructure at headquarters and the data centre.
• Sangoma's managed power helps maintain critical equipment availability through power problems and lets the support team reboot devices remotely, helping resolve issues remotely without requiring a site visit.
• The rollout includes Sangoma cloud UCaaS for business calling across the retailer's locations.
• The Sangoma CX contact centre platform is planned as the next phase to improve how the retailer handles customer calls.
• Headquarters and the most urgent stores go live first, so the retailer's most critical sites do not wait on a full 350-store cutover. Remaining locations follow on a set schedule.

Once deployed, the retailer will have one point of contact for network, security, Wi-Fi, power and voice, with stores staying on-line through 5G failover if a primary circuit goes down.

"Multisite retailers need more than individual technology solutions. They need a trusted partner who can simplify operations and take accountability across their network and communications infrastructure," said Charles Salameh, chief executive officer of Sangoma. "This win demonstrates the strength of our integrated portfolio and our ability to respond quickly to complex customer needs. We're proud to work alongside our channel partner to deliver a solution that supports the retailer's business today and as it grows."

About Sangoma Technologies Corp.

Sangoma is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS (contact centre as a service), CPaaS (communications platform as a service) and trunking technologies. The enterprise-grade communications suite is developed in-house, available for cloud, hybrid or on-premises deployments. Additionally, Sangoma's integrated approach provides managed services for connectivity, network and security.

A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers.

As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.