Allstate helps customers file claims and navigate recovery, with additional in-person support at five mobile claims centers in Alabama and Florida
Key takeaways
- File a claim anytime: Customers can file online, through the Allstate app, by calling 1-800-54-STORM (1-800-547-8676) or by contacting an Allstate agent.
- Get help in person: Five mobile claims centers in Alabama and Florida are helping customers file claims and get answers to their questions.
- Take the next steps toward recovery: Allstate offers guidance on documenting damage, preventing further damage and avoiding scams after the storm.
CHICAGO, Oct. 12, 2026 /PRNewswire/ -- Allstate is helping customers recover from Hurricane Isaias with options to file claims anytime, in-person support at five mobile claims centers in Alabama and Florida and practical guidance.
"Allstate teams are in place to help our customers recover as quickly as possible following Hurricane Isaias," said Mike Fiato, Executive Vice President and Chief Claims Officer at Allstate. "Whether customers need help filing a claim or understanding what comes next, we're here to answer questions and support them through recovery."
How to file an Allstate claim
Customers who experienced damage from Hurricane Isaias should file a claim as soon as it is safe to do so. Filing early helps begin the claims process and connects customers with available support resources.
Customers can file a claim 24/7 by:
When it is safe, customers should document damage with photos or video, take reasonable steps to prevent additional damage and keep receipts for temporary repairs.
Mobile claims centers provide in‑person claims support in Alabama and Florida
Allstate has deployed five mobile claims centers where customers can get in-person support from Allstate claims experts:
Dothan, AL
Home Depot
3489 Ross Clark Cir
Dothan, AL 36303
8:00 a.m. - 5:00 p.m.
Enterprise, AL
Lowe's
1301 Boll Weevil Cir
Enterprise, AL 36330
8:00 a.m. - 5:00 p.m.
Destin, FL
Morgan Sports Complex (Florida Department of Financial Services Insurance Hub)
4200 Indian Bayou Trail
Destin, Florida 32541
9:00 a.m. - 4:00 p.m.
Pensacola, FL
Home Depot
5309 N Davis Highway
Pensacola, FL 32503
8:00 a.m. - 5:00 p.m.
University of West Florida
11000 University Parkway, Parking Lot B
Pensacola, FL 32514
Monday, Oct. 12: 2:00 p.m. - 5:00 p.m.
Tuesday, Oct. 13 - Friday, Oct. 16: 10:00 a.m. - 5:00 p.m.
Locations and hours may be adjusted in the days ahead based on conditions and customer need. The latest information on mobile claims center locations can be found here.
Support for communities affected by Hurricane Isaias
The Allstate Foundation supports organizations working to help communities prepare for, respond to and recover from disasters.
The Foundation donated to the American Red Cross for disaster relief and to the Center for Disaster Philanthropy to support resilience and preparedness.
Avoiding fraud after a hurricane
Identity theft and fraud often increase after storms and natural disasters, when scammers take advantage of disrupted routines to file false claims or pose as contractors, charities or aid workers.
Customers should be cautious of contractors who:
- Claim to be approved by FEMA or other government agencies
- Arrive unsolicited or pressure quick decisions
- Require large upfront payments or request payment in full before work begins
- Ask customers to sign contracts with blanks or exaggerate losses
Customers should verify a contractor's credentials, obtain written estimates and carefully review contracts before signing or making a payment. Additional tips on working with a contractor are available on Allstate's website.
Recovery resources for customers and communities
Allstate shares recovery and safety information through the Allstate Good Hands® Recovery Guide, available to anyone impacted by the storm.
About Allstate
The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with affordable, simple and connected protection for autos, homes, electronic devices and identities. Products are available through a broad distribution network including Allstate agents, independent agents, major retailers, online and at the workplace. Allstate has 216 million policies in force and is widely known for the slogan "You're in Good Hands with Allstate." For more information, visit www.allstate.com.
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