The Financial Post reports in its Friday edition that Canada's telecom and television complaints watchdog says many telecom providers are not following complaints section rules on their websites, and it is particularly concerned about some repeat offenders. A Canadian Press dispatch to the Post says that the Commission for Complaints for Telecom-television Services (CCTS) released its annual compliance report on Thursday. It found just over half of the 51 communications providers audited did not have an easily accessible complaints section on their website. Just 35 per cent of providers were fully compliant with requirements to inform their customers about the CCTS on their respective websites in both official languages. However, the watchdog characterized that as a "positive" result, as it was an increase from just 14 per cent that were fully compliant in 2019. The report measures the industry's performance in following the watchdog's complaint-handling process. The report found 29 per cent of audited companies were non-compliant entirely. Despite annual reminders of those rules, the report said both Rogers Communications and Telus have been non-compliant with search requirements in four of the past five years.