The Financial Post reports in its Wednesday edition that a Quebec Court has ordered Bell Canada to pay a Montreal customer $1,000 after ruling he was subject to a "Kafkaesque" experience while trying to cancel his satellite television plan. Postmedia's Jesse Feith writes that in a recent ruling, Judge Luc Huppé denounced how the man was given the runaround after contacting Bell's customer service in the spring 2019. "Requiring a customer to endure a 75-minute telephone conversation in order to resolve a problem that, on the surface, seems relatively simple creates undue inconvenience," Judge Huppé ruled. According to the judge's decision, Gilles Tessier first contacted the company to cancel his plan. An employee confirmed over the phone that Mr. Tessier's subscription would be cancelled the next day. However, in June, Mr. Tessier noticed his credit card had been charged for the service up until mid-July. When he called the company back on July 2, he was met with what the judge described as the "Kafkaesque" customer service: Over the course of more than an hour, Mr. Tessier was transferred multiple times and spoke with six different employees, including being connected to the department that approves new connections.