The Globe and Mail reports in its Wednesday edition that complaints about Canada's telcos surged 38 per cent over the course of a year, fuelled by billing issues and service interruptions, with Rogers responsible for nearly a quarter of overall gripes. The Globe's Mariya Postelnyak writes that the annual report by the Commission for Complaints for Telecom-television Services shows complaints about Rogers Communications jumped 68 per cent between August, 2023, and July, 2024. Bell and Telus followed closely with 46-per-cent and 53-per-cent increases in overall complaints, respectively. "We're dealing with a very challenging economic environment," CCTS Commissioner Howard Maker said. "Rogers has been very prominently increasing the price of its services -- this really rubs customers the wrong way." The report found billing issues related to unexpected charges, price hikes and unfulfilled credits remained the biggest source of frustration for consumers across most service providers, making up 17,000 of all 20,147 complaints -- up 52 per cent from last year. Across the board, the report showed rising concerns about unclear contract terms. "There's unusual terminology that often makes no sense to anyone," Mr. Maker said.