Mr. Mikel Richardson reports

AROMA RETAIL SUPPORTS EXPONENTIAL ECOMMERCE GROWTH WITH DESCARTES PARCEL SHIPPING SOLUTION

Las Vegas-based Aroma Retail, a leading environmental scenting company specializing in signature resort scents and unique fragrance libraries for home and business, is using The Descartes Systems Group Inc.'s cloud-based, multicarrier parcel shipping solution to scale e-commerce order fulfilment in support of escalating sales growth.

"What began as a tiny operation in our kitchen a few short years ago, manually shipping a handful of orders daily, has exploded into a 13,000-square-foot facility shipping on average 4,000-plus orders per month, with more than $5-million (U.S.) in annual revenue. It quickly became clear that we needed an e-commerce shipping solution that could scale rapidly and take our peak season volume spikes in stride," said Jim Reding, chief executive officer at Aroma Retail. "From hiccup-free integration with our e-commerce platform and rate shopping integrated into the checkout process to highly responsive support, the Descartes solution has simplified and expedited fulfilment, boosting productivity, cutting shipping costs and transforming the customer experience to help us build brand loyalty and drive continued growth."

Descartes' cloud-based multi-carrier parcel shipping solutions help small-, medium- and even large-sized retailers control, manage and automate steps in e-commerce fulfillment processes to improve warehouse performance. The solutions help retailers reduce shipping costs by automatically importing e-commerce orders, comparing carrier rates, eliminating fulfilment decisions, printing shipping labels for all major carriers and tracking shipments in real-time through final delivery. With seamless integration to leading e-commerce marketplaces, ERP providers and supply chain platforms and live customer support, Descartes's shipping solutions help e-commerce businesses scale easily and quickly to manage rising order volumes and drive growth.

"We're delighted that Descartes's e-commerce shipping solution has played a meaningful role in Aroma Retail's explosive growth," said Mikel Richardson, general manager, e-commerce North America, at Descartes. "In a highly competitive e-commerce marketplace, service differentiation is key to customer satisfaction and a steady flow of orders. Our multicarrier parcel shipping solutions enable e-commerce businesses of all sizes to quickly scale their operations to meet peak demands, optimizing delivery execution and cultivating a differentiated customer experience to improve retention."

About The Descartes Systems Group Inc.

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use its modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community.

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