Ms. Cara Strohack reports

ARROWXL REDUCES FLEET MILEAGE IN HOME DELIVERY OPERATIONS BY 13% WITH DESCARTES

The Descartes Systems Group Inc. customer ArrowXL by JP Home, the United Kingdom's largest and longest-established two-person home delivery and warehousing specialist, has reduced its fleet mileage by approximately 13 per cent using the route planning and execution capabilities within Descartes' fleet performance management solution suite. By improving productivity and execution during planning and delivery, Descartes has helped ArrowXL by JP Home reduce operating costs and emissions while increasing delivery success rates, revenue per route and vehicle life span.

"Our customer-centric team of experts has over 40 years of experience and has completed millions of deliveries for some of the U.K.'s leading retailers, e-tailers and manufacturers," said Rachel Hopkins, chief information officer, ArrowXL. "Our big and bulky deliveries to businesses and shoppers, such as white goods, fridge freezers, washing machines and cookers, create complex distribution requirements. We outgrew our previous planning technology as the outputs it provided no longer gave us logical, valuable delivery insights to support growth. Descartes changed this. The solution now plans 95 per cent of our team's delivery routes overnight and, by decreasing our dependence on manual processes, we've reduced mileage by 13 per cent. More effective planning has also reduced early route terminations from 5 per cent to 1 per cent, which improves deliveries on the first attempt. We've also achieved a 4-per-cent decrease in deliveries outside of customers' preferred time windows."

Descartes' artificial-intelligence-powered, fleet performance management solution suite helps distribution-intensive companies improve operational efficiency and customer experience. It supports dynamic delivery requirements, including same-day delivery. The Descartes solution improves route productivity by using advanced optimization technology to reduce the distance driven per delivery, which maximizes delivery capacity and reduces costs. ArrowXL's team has also benefited from Descartes' user-friendly interface, which makes using the solution straightforward for its planners and delivery teams. Further, it is enhancing ArrowXL's proof of delivery and appointment tracking as part of the wider project.

"ArrowXL is providing customers with a higher standard of delivery, lowering delivery costs, and enhancing productivity and sustainability while continuing to grow. We're pleased our technology is part of this success story," said James Wee, general manager, fleet performance management, at Descartes. "As delivery operations expand, manual planning processes and disconnected tools quickly become limitations. We have a long history of helping customers manage greater delivery volumes with the same resources while improving service levels and operational consistency across their distribution network."

About The Descartes Systems Group Inc.

Descartes powers more responsive, efficient, secure, and sustainable international and domestic supply chains by uniting logistics-intensive businesses on its global logistics network (GLN). Shippers, carriers, and logistics service providers connect and collaborate on the GLN leveraging technology, data and AI to manage last-mile deliveries, domestic and international shipments, transportation rating and payment, global trade research, customs compliance, and a variety of regulatory processes.

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