Mr. Adoniram Sides reports

LIGHTSPEED INTRODUCES THE NEXT GENERATION KITCHEN DISPLAY SYSTEM

Lightspeed Commerce Inc. has introduced its next-generation Kitchen Display System (KDS). This solution was forged on premise in the fast-paced reality of high-volume kitchens, designed to restore order, efficiency and keep restaurant staff happy.

With 81 per cent of Americans dining out at least once a month and the food service industry contributing to 51 per cent of food waste in the United States, restaurants are increasingly turning to technology for solutions to cut costs, improve accuracy and enhance customer satisfaction. Lightspeed KDS combines the best of human-driven service and automation, enabling restaurants to stay on top of orders, optimize workflows, and reduce both paper and food waste.

"Kitchens can be chaotic, but with the right tools, they don't have to be. Lightspeed KDS helps teams thrive, even under pressure," said Adoniram Sides, senior vice-president of hospitality at Lightspeed. "With instant updates, communication between front of house and back of house significantly improves, restaurants reduce waste, and diners get even better service. Whether managing on-line orders, pickup or dine-in, KDS ensures all orders are seamlessly communicated to the kitchen. Paired with Tableside, front-of-house staff can update kitchen operations from anywhere, keeping everything on track during the busiest shifts."

How Lightspeed's KDS solves critical kitchen challenges

Based on a recent survey conducted by Lightspeed of 400 restaurant workers (aged 16 plus) across the United States and Canada, Lightspeed identified major operational challenges that many restaurants face. Here's how Lightspeed's flexible KDS addresses these issues:

• Miscommunication: Sixty-two per cent of restaurant staff reported frequent miscommunication between front-of-house and back-of-house teams, resulting in delays and increased stress. Lightspeed KDS provides real-time updates on any device, including displaying diner names for personalized service, ensuring teams stay in sync, minimizing mistakes and boosting efficiency.
• Last-minute order changes: Fifty-six per cent said last-minute modifications are the primary challenge during service that disrupt their workflow, followed closely by misunderstood orders (43 per cent), competing priorities with the kitchen (41 per cent) and front-of-house staff (41 per cent). KDS instantly reflects these changes, allowing kitchens to adjust on the fly and maintain accuracy.
• Competing priorities: Almost a quarter of restaurant teams (23 per cent) struggle to balance dine-in and delivery orders, creating bottlenecks in the kitchen, with one in five (19 per cent) stating the current technology makes it difficult for them to perform their jobs effectively. Customizable workflows in KDS help prioritize orders, streamline the process and keep things running smoothly during peak times.
• Reducing waste: By going paperless and automating order accuracy, Lightspeed KDS helps minimize paper waste and reduces food waste, helping restaurants operate more sustainably. Paper receipts alone account for an estimated 1.5 billion pounds of waste in the United States.

"The greatest value of KDS is how it eliminates distractions, allowing chefs to focus on cooking, staff to focus on service and the kitchen to run smoothly," said Juan Pablo Mendez, owner of Mimi's Restaurant, a Lightspeed customer utilizing KDS. "After a brief transition, my team was asking for more stations, and now even the waiters want one to track orders and timing. KDS provides clear, real-time instructions -- it's been a game changer."

Lightspeed KDS is not just a display; it bridges front of house and back of house seamlessly. Orders from Tableside, powered by Tap to Pay, or the unified POS (point-of-sale) flow directly into the kitchen for smooth execution. The system is compatible with a wide variety of hardware, allowing flexibility for restaurants. With advanced coursing functionality, KDS helps kitchens prioritize and efficiently manage courses, ensuring orders are completed on time, even during peak hours.

Now available to all Lightspeed Restaurant merchants across North America, Europe and beyond, the KDS reduces errors, fosters better co-ordination between kitchen and service staff, and boosts overall efficiency -- delivering an uninterrupted dining experience from order to delivery.

Lightspeed powers the world's best restaurants and hospitality businesses, including: Fairmont Le Manoir Richelieu (La Malbaie), Taverne Atlantic (Montreal), Daniel Boulud Group (New York), Alinea Group (Chicago) and L'Osteria (Europe). Lightspeed Restaurant is currently available in Canada, the United States, the United Kingdom, France, Belgium, the Netherlands, Switzerland, Germany and Australia.

About Lightspeed Commerce Inc.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional omnichannel customer experiences. The company's cloud commerce solution transforms and unifies on-line and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is dual listed on the New York Stock Exchange and Toronto Stock Exchange. With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.

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