Mr. Dax Dasilva reports

LIGHTSPEED COMMERCE ADVANCES UNIFIED COMMERCE VISION WITH NEW AI, PAYMENTS, FULFILLMENT AND OPERATIONS INNOVATIONS

Lightspeed Commerce Inc. has discussed a new wave of product innovations across Lightspeed Retail and Lightspeed Restaurant designed to help merchants and operators simplify complex workflows, save time and operate with greater confidence.

Retailers and hospitality businesses are under increasing pressure to do more with less while managing disconnected systems, manual processes and rising operational complexity. Lightspeed's latest innovations address these challenges directly with new artificial-intelligence-powered tools, stronger fulfilment capabilities, improved multilocation management and automated payments reconciliation.

A key theme across this latest release is Lightspeed's continued investment in Lightspeed Payments. Across retail and hospitality, new payments innovations made in the last year, including saved payment methods, preauthorization, automated reconciliation and new hardware upgrades, are helping merchants reduce manual work and errors, speed up service, simplify end-of-day operations, and create more seamless customer experiences. By bringing more of the payment life cycle into one connected platform, Lightspeed is helping businesses save time and energy while operating with greater accuracy and confidence.

"What we've released this quarter reflects our continued focus on helping ambitious businesses operate with less friction," said Dax Dasilva, founder and chief executive officer of Lightspeed. "From simplifying daily operations and improving sales visibility, to creating faster checkout experiences and streamlining fulfilment across channels, these innovations are designed to help our customers move faster, operate smarter and deliver great customer experiences with confidence."

New product innovations across Lightspeed Retail and Lightspeed Restaurant include:

Retail

• Lightspeed and Klaviyo launch integration to empower retailers with marketing automation:
  • By connecting Klaviyo to Lightspeed Retail, Lightspeed enables merchants to automate personalized customer communications without manual data work or fragmented tools. The integration syncs customer, sales and product data in real time so merchants can easily launch life cycle flows such as welcome, postpurchase and re-engage campaigns, as well as targeted omnichannel outreach.
• AI Blog Builder helps retailers drive traffic and sales through content:
  • With the new AI Blog Builder, merchants can effortlessly generate SEO-optimized blog posts in minutes. By providing automated topic suggestions and publishing reminders, the tool allows retailers to maintain a consistent, professional content calendar that helps drive traffic and boost sales. Advanced design controls, built-in SEO settings and multilingual support ensure that posts are tailored to reach and resonate with target audiences, allowing merchants to scale their content strategy without the burden of manual creation.
• AI section generator in AI Assistant helps merchants refine website content faster:
  • The newly embedded AI section generator in AI Assistant empowers merchants to build high-quality, on-brand website content faster. By allowing merchants to preview changes directly in the editor and providing an intuitive, conversational interface for refinements, the tool ensures website updates align with their unique brand vision. This seamless, context-aware workflow saves valuable time and enables merchants to deliver more engaging, customized digital experiences for their customers.
• Lightspeed Scanner now helps store staff grow basket size at checkout:
  • Lightspeed Scanner now surfaces data-driven cross-sell prompts directly on the shop floor and at checkout. Powered by a rolling 90-day market basket analysis, frequently bought together recommendations appear on the product details screen during look up and refresh dynamically on the sell screen as items are added to cart -- helping sales associates to recommend suitable complementary products, regardless of their experience levels.
• Omnichannel customer accounts bring more convenience to retail shoppers:
  • Shoppers buying from Lightspeed Retail merchants can now view order history and manage loyalty points through the new omnichannel customer portal. The experience helps merchants bridge the gap between in-store and on-line shopping while delivering the convenience customers increasingly expect.
• NuORDER brand sales overview gives brands a clearer view of wholesale performance:
  • NuORDER now provides a centralized view of wholesale sales performance, allowing brands to track orders, revenue, units sold and top performers in one place. With clear year-over-year visibility into sales trends and top-performing sales representatives, the dashboard gives brands a faster, more intuitive way to understand performance without relying on manual spreadsheets.

Hospitality:

• New Lightspeed AI enhancements bring insights on operations and tasks to hospitality merchants:
  • Lightspeed AI delivers customized AI driven insights when merchants log in to their back office. By asking a question in natural language, operators can rapidly generate tailored charts and insights, then pin preferred reports so critical information is always within reach. For merchants using Lightspeed Tasks to build checklists for consistent service, operators can also ask Lightspeed AI to surface operational issues based on checklist insights across locations, so teams can spot what needs attention without reading through every note and comment.
• Lightspeed launches locations manager to simplify multisite operations:
  • Locations Manager gives hospitality operators a centralized way to manage multiple venues from a single dashboard. In its first iteration, the feature allows businesses to share items, create menus and sync updates across locations in a few clicks, while still giving individual venues the flexibility to make regional changes when needed. Future updates are planned to introduce additional capabilities, including user permission management, invoice visibility across the business and enhanced unified reporting.
• Lightspeed Payments automates reconciliation for hospitality businesses:
  • Through Lightspeed Payments, reconciliation automatically accounts for tips, split checks, chargebacks and tip adjustments, helping operators quickly spot discrepancies between POS (point of sale) data and bank deposits. Instead of spending hours balancing the books after service, managers can close out faster with a clearer view of actual cash flow.
• New booking widget gives restaurants more control over the guest journey:
  • Lightspeed Reservations now offers an enhanced booking widget that allows hospitality customers to receive reservations directly through their own websites. By enabling guests to book without leaving a restaurant's site, the new widget creates a smoother reservation experience while giving operators the ability to capture more bookings along the guest journey.

About Lightspeed Commerce Inc.

Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations.

With fast, flexible omnichannel technology, Lightspeed brings together point of sale, e-commerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best.

Founded in Montreal, Canada, in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe and Asia Pacific.

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